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Client Services Associate

Client Services Associate

This is a position for someone who loves Sakara Life and everything we stand for and is passionate about solving problems and helping clients on their journeys to optimal health! 

Responsibilities:

  • Answer client emails in a fast-paced environment, including questions about nutrition and health
  • Work to upsell and cross-sell clients on new Sakara products and programs
  • Resolve issues by clarifying the customer's complaint; determine the cause of the problem; explain best solution to solve the problem; follow up to ensure resolution 
  • Help plan events to encourage relationship building and client retention
  • Provide feedback and communicate with internal departments to enhance the client experience 

What we are looking for:

  • Passion for Sakara!
  • Contagiously positive / friendly / “can-do” attitude
  • 1-3+ years out of undergrad, with a strong interest in hospitality + service 
  • Calm and action-oriented under pressure; ability to muti-task, prioritize and manage time effectively 
  • Excited about delighting clients and eager to deliver best-in-class service
  • Strong work ethic + team player
  • Nutrition background a plus!
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